Production Control & Logistics Customer Service
Norwalk, OH Norwalk, OH Full-time Full-time Estimated:
$54.
2K - $68.
7K a year Estimated:
$54.
2K - $68.
7K a year 3 days ago 3 days ago 3 days ago Summary The Customer Service team member is the PC & L liaison between Autoneum and the customer.
This person will work closely with the Master Scheduler and Production Planner to ensure the customer demand is met and on-time.
The Customer Service is the key contact for internal functional areas (Operations, Manufacturing, Quality, Maintenance, Human Resources, Finance, etc.
).
The Customer Service is responsible to monitor, review and update the customer portals applicable to the Autoneum plant.
(Stellates, GM, BMW, Mercedes, Tesla, Ford, GM, Volvo, etc.
).
Essential Duties and Responsibilities Monitor, review, update and manage customer portals.
(bulletins, operating schedules, shortage/pilot tickets, scorecards, etc.
) Analyze forecast demand and identify risks associated with capacity and or the Master Production Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods / tools for each customer portal.
Assist in resolving customer complaints, provide solutions and alternatives within the time limits; follow up to ensure resolution.
Adhere to procedures, policies and escalate if an issue is identified.
Ensure EDI interface for incoming release data and outgoing ASN to the customer is accurate and timely.
Monitor KPI s performance to coordinate functional areas and define plans to improve.
Ensure that new customer part numbers are properly entered in SAP (staging process) Monitor actual output versus the Master Production Plan.
Identify gaps and drive solutions, including a metric regarding production performance to the requested production schedule Monitor OEM delivery ratings and initiate disputes as required within the customer portal / process.
Ensures compliance with IATF, ISO, etc.
Requirements Communicate effectively with all levels of the organization to ensure issues and priorities are addressed and resolved in a timely manner.
Have a clear understanding of Materials Management Organizational Guideline and Logistics Evaluation (MMOG/LE) and how it is utilized in an organization.
Cross train with other positions within the department to fill vacations.
Education / Experience 3 to 5 years of customer service experience with a Tier 1 automotive supplier Sequencing / JIT / ASN 8D Problem Solving Bachelor's Degree desired Prior experience in PC & L, S & OP, MPS/MRP, Production Scheduling, Operations, Inventory Management, Shipping Minimum 2 years of experience in PC&L, Controlling, Finance, Engineering SAP experience required.
Must be able to work independently.
Prior PC & L Launch experience Time management skills Language Ability Fluent in English, German is a plus.
Intercultural Excellent communication skills required.
Ability to analyze and interpret complex documents.
Math Ability Strong math skills required.
Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions Computer Skills Proficiency with Word, Excel, Power Point, SAP, and Databases The primary purpose of this job description is to summarize the key/essential duties.
Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Retirement plan Vision insurance Schedule:
Monday to Friday Weekends as needed Ability to commute/relocate:
Norwalk, OH 44857:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Preferred) PC&L, Controlling, Finance, Engineering:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$54.
2K - $68.
7K a year Estimated:
$54.
2K - $68.
7K a year 3 days ago 3 days ago 3 days ago Summary The Customer Service team member is the PC & L liaison between Autoneum and the customer.
This person will work closely with the Master Scheduler and Production Planner to ensure the customer demand is met and on-time.
The Customer Service is the key contact for internal functional areas (Operations, Manufacturing, Quality, Maintenance, Human Resources, Finance, etc.
).
The Customer Service is responsible to monitor, review and update the customer portals applicable to the Autoneum plant.
(Stellates, GM, BMW, Mercedes, Tesla, Ford, GM, Volvo, etc.
).
Essential Duties and Responsibilities Monitor, review, update and manage customer portals.
(bulletins, operating schedules, shortage/pilot tickets, scorecards, etc.
) Analyze forecast demand and identify risks associated with capacity and or the Master Production Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods / tools for each customer portal.
Assist in resolving customer complaints, provide solutions and alternatives within the time limits; follow up to ensure resolution.
Adhere to procedures, policies and escalate if an issue is identified.
Ensure EDI interface for incoming release data and outgoing ASN to the customer is accurate and timely.
Monitor KPI s performance to coordinate functional areas and define plans to improve.
Ensure that new customer part numbers are properly entered in SAP (staging process) Monitor actual output versus the Master Production Plan.
Identify gaps and drive solutions, including a metric regarding production performance to the requested production schedule Monitor OEM delivery ratings and initiate disputes as required within the customer portal / process.
Ensures compliance with IATF, ISO, etc.
Requirements Communicate effectively with all levels of the organization to ensure issues and priorities are addressed and resolved in a timely manner.
Have a clear understanding of Materials Management Organizational Guideline and Logistics Evaluation (MMOG/LE) and how it is utilized in an organization.
Cross train with other positions within the department to fill vacations.
Education / Experience 3 to 5 years of customer service experience with a Tier 1 automotive supplier Sequencing / JIT / ASN 8D Problem Solving Bachelor's Degree desired Prior experience in PC & L, S & OP, MPS/MRP, Production Scheduling, Operations, Inventory Management, Shipping Minimum 2 years of experience in PC&L, Controlling, Finance, Engineering SAP experience required.
Must be able to work independently.
Prior PC & L Launch experience Time management skills Language Ability Fluent in English, German is a plus.
Intercultural Excellent communication skills required.
Ability to analyze and interpret complex documents.
Math Ability Strong math skills required.
Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions Computer Skills Proficiency with Word, Excel, Power Point, SAP, and Databases The primary purpose of this job description is to summarize the key/essential duties.
Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Retirement plan Vision insurance Schedule:
Monday to Friday Weekends as needed Ability to commute/relocate:
Norwalk, OH 44857:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
3 years (Preferred) PC&L, Controlling, Finance, Engineering:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
